Help Desk Support
Our Help Desk staff can help your employees with their desktop support issues, relieving your IT staff of the need to man a desk and telephone. We provide immediate access to a live IT support professional via telephone or e-mail 24 hours a day. Our staff will work with your employees to resolve all types of issues, and can remotely connect to their desktop to solve problems directly if you desire.
When problems require local hands on support, our help desk can dispatch your technicians for direct local assistance.
Our help desk support option reduces your IT staffing requirements, eliminates support wait times, and frees your staff to concentrate on your IT projects.
- Remote management and administration
- Operating system and software configuration
- 24x7 Help Desk (Dedicated 800#)
- Contact via web, e-mail, or telephone
- Web-based help ticket management system
- Monthly help ticket summary report